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Central Reservations System: Call Center

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Call Center System

Call Center

With Internet Power Hotel, the Call Center of your hotel will have an effective and specialized system to take reservations. Through this system, your hotel can see all the reservations in the same place without caring the source, whether it was the Website, OTA’s, phone, etc. besides, you can track the reservations from other providers like Autos and Activities. The main benefits include:

  • An easy and quick access to add new reservations
  • Capacity to manage or cancel reservations
  • Capacity to time the calls of your sales agents
  • Personalized confirmations via mail in multiple languages
  • Centralized guests’ data base, keeping the record of reservations and a proper previous acknowledgement of the guest.
  • Instant search and access to reservations from the GDS, IDS, the Website and the Call Center, without outdated recapturing processes.
  • Capacity of using the CRS to add new reservations from Call Center/li>
  • Capacity of adding, searching and cancelling Auto reservations and Activities from the Call Center.
  • Direct download to your Hotel system